Refund policy

You can request a return for any product within 14 days from the delivery date.

Here's how:

- Make sure the products are in the same condition in which you received them

- Insert the shoes in the original box together with the protection and put it in the cardboard you received it. Paste the label that you will receive via email on the original box (or on another one that is just as robust) and remove or cover the forward label

- The courier will collect the package at the same address where you received the item.

EXCHANGE

If you wish to change the size and / or color of the item you have purchased, you can place a new order . The returned order will be refunded to you on the same payment method you used.

REFUND

Once received and inspected the return, we will send you an email to inform you that we have received the returned item. We will also inform you of the approval or rejection of the refund. In case of approval, the refund will be processed and automatically credited to the original payment method, within 14 working days . Shipping costs will be deducted from the refund if incurred when ordering, if free they will not be deducted. For more details see Terms and Conditions

In the event that the goods received do not conform, the return may not be accepted or partially refunded. For more information on the conditions for exercising the right of withdrawal, see Terms and Conditions