Delivery Information
On this page you will find all the information on how, where and how quickly we ship orders placed on brunopremi.com. The terms set out here form an integral part of the Terms and conditions of sale.
WHERE WE SHIP
We ship to Italy, Germany, Austria, France, Belgium, the Netherlands, Spain and Portugal. Orders with a delivery address in countries or territories other than those listed cannot be completed.
ORDER PROCESSING TIMES
Orders are prepared within two working days of payment confirmation, on working days. Orders received on public holidays or after closing time are processed on the next working day.
During sales periods, promotions and holidays, processing times may be longer. We post notice of any changes on the website.
DELIVERY TIMES
Delivery normally takes one to two working days for Italy and two to three working days for the other destinations we serve.
These times run from dispatch and not from the order, are expressed in working days and are estimates: they may vary for reasons connected with the carrier, the destination or unforeseeable events.
SHIPPING COSTS
Shipping costs 10 euro for Italy and 15 euro for the other countries we serve.
Shipping is free for orders of 250 euro or more. The threshold is calculated on the total value of the products net of any discounts and does not include other charges.
The exact cost is always shown before the order is completed, in the shopping cart summary.
CARRIERS
Shipments are entrusted to express carriers selected by our logistics operator.
The carrier is chosen according to the destination and the delivery times involved and cannot be selected by the customer.
SHIPMENT TRACKING
When your order is dispatched you receive an email containing the tracking code, which you can use to follow the progress of the delivery on the carrier's website. If you do not receive the email, please check your spam folder before contacting us.
DELIVERY
Delivery is made to the address given when placing the order. It is the customer's responsibility to provide a complete and correct address and contact details that can be reached: any costs arising from incorrect or incomplete addresses may be charged.
The carrier makes a limited number of delivery attempts and, if nobody is available, leaves a notice explaining how to arrange a new delivery. Once the storage period set by the carrier has elapsed, the shipment is returned to the sender and we refund the price of the products net of the shipping costs incurred, unless otherwise agreed. This is without prejudice to the rights you have when you exercise your right of withdrawal, which are described in the Returns and refunds policy.
DAMAGED OR TAMPERED PARCELS
On delivery we ask you to check that the packaging is intact. If the parcel is damaged or has been tampered with, accept the delivery with a written reservation on the carrier's document and report it to us within 7 days of delivery by writing to support@brunopremi.com, attaching photographs of the packaging and of the contents. The written reservation allows us to claim against the carrier.
LOST SHIPMENTS
If a shipment is held up or has not been delivered beyond the expected times, contact us at support@brunopremi.com. We open an investigation with the carrier and, once it is concluded, we arrange a replacement or a refund. The risk of loss or damage to the goods remains with us until the consumer takes physical possession of the products.
RETURNS
How to return a product is described in the Returns and refunds policy.
This document is drawn up in Italian. In the event of any discrepancy between the Italian version and versions in other languages, the Italian version prevails.
Last updated: 21 September 2026